This course examines informal learning environment design and assessment for training and development with practical lessons on realizing the potential of informal learning for organizations. Much of what individuals learn in life and at work is acquired informally and socially. Some of the most critical skills to workplace success— communication, collaboration, teamwork and technical skills—are cultivated through ongoing informal workplace learning. Candidates will design and develop informal learning solutions such as mentoring, coaching, peer reviews, job shadowing, social media, learning communities and performance support materials and systems.