An Introduction to Six Sigma by James R. Evans and William M. Lindsay, 2nd ed. South-Western Cengage Learning.
Introduction to Six Sigma Quality Management (Evans and Lindsay)
Chapter 2 - Chapter begins with a discussion on Six Sigma concepts and systems thinking. Reading this chapter will provide a solid understanding of the principles of the Six Sigma and the key objectives of the DMAIC methodology. This chapter should be considered as a foundation to the remaining chapters which will deconstruct these principles into tools which can be applied in project teams.